After sales service: Factors influencing customers.
To gain deeper understanding of the elaborated problem, the purpose of this thesis is to: Investigate the major activities of after-sales service focusing on customer relationship among three classified sizes of after-sales service providers. 1.3 DELIMITATIONS.
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This dissertation deals with the role of after sales service in the operations of small companies in the capital goods sector. After sales service is an important area of modern day business and is important for both buyers and sellers of goods.
After Sales Service. online essay serviceASN believes that service is the key factors in any sales organization. Our service division contains highly qualified and wide experienced engineers. Service personnel are thoroughly trained to support best-in-class service to the customers. To support our customers, we ensure the following: Responding customer call within 24 hours; Provide onsite.
In summary, after-sales services stabilize long-term revenues, enhance customer satisfaction and retention, and provide an important strategic weapon in a competitive environment. Consequently, significant effort should be devoted to the strategic management and operational execution of after-sales services.
After sales service involves a continuous interaction between the service provider and thecustomer throughout the post-purchase product life cycle. At the time the product issold to the customer, this interaction is formalized by a mutually agreed warranty orservice contract.
Introduction and objectives: After-sales services have become paramount in the automobile industry. However, they are not sufficiently researched, particularly in emerging markets. Here an academic gap exists because, within the automotive research literature, culture is a widely neglected issue.
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After-sales service refers to the services that customers are provided with after the product is sold and delivered to them. These are services that ensure a continuous and trouble-free use of a product over its life span for the customer (Egons-son et al. 2013). As noted by (Rigopoulou et al. 2008), ser- vice quality plays an integral role in enhancing the sustainable competitive advantage.
After detail and extensive review of literature researcher found that after sale service is essential in retaining and satisfying customers. Due to limited time, quantitative study is not possible.
This article provides ideas and viewpoints for creating winning after sales service strategies for brand owners and OEM’s operating in professional electronic and robotic industries. Compete via professionally managed after sales services The growth and profitability targets are tough to meet in today’s matured electronic industries.
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I The doctoral thesis was carried out: at the Department of Global Economics Interdisciplinary Studies, Faculty of Business, Management and Economics, University of Latvia, from 2.
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Customer Satisfaction and Loyalty in After Sales Service: Modes of Care in Telecommunications Systems Delivery Heikki Koskela Dissertation for the degree of Doctor of Technology to be presented with due permission for public examination and debate in Auditorium K216 at Helsinki University of Technology (Otakaari 4, Espoo, Finland) on the 1st of June, 2002 at 12 o'clock noon. Helsinki.